New registration reservation system brings a customer-centered experience
Castle Rock Parks and Recreation understands that making things easy is key. That’s the goal of its new RockREC registration program.
The new system will combine five different platforms into one. No longer will you need to remember different login information for athletic team sports, art classes and reservations. The one-stop shop will help make it easy to register for programs, pay membership dues, and secure park pavilion and trolley reservations.
New Mobile App
The new system came online in April. Along with the new desktop dashboard, a mobile app will make accessing recreation services and information available on the go.
The app is available for both iOS and Android. Search “Castle Rock Recreation” or “RockREC” (one word) to download the app.
You can enable push notifications for real-time updates.
ID cards will be available through the app to help with self-check in at both the MAC and Rec Center.
In order to keep the most up-to-date information in the system, users will be required to set up a new member profile. Members who visited the Rec Center between December 2019 and the closure in March had their information migrated. Member ID numbers were emailed out to those users mid-April. All other users will need to set up a new profile from scratch. Once set up, the new profile will give all members access to their entire family’s information in one location.
Please note, once the MAC and Rec Center are back open, customers will need to get a new picture taken for their profile.