Call Statistics and EMS Calls

Castle Fire and Rescue Operations Division report

As the Town grows, so does the demand on public safety services. Still, Castle Rock Fire and Rescue maintains its levels of service.

Number of calls

  • 2020:  5,392
  • 2019:  5,876

Why does a fire truck show up when I call for an ambulance?

While some EMS calls can be easily handled by just two people on the medic unit, there are many calls that require extra help with gathering information from family members in a timely manner, lifting and / or moving a patient safely, or aid with patient care should the patient’s condition deteriorate. 

Often, in order to provide the quickest response possible, units are sent to an address with limited information. As soon as the additional personnel are not required, the fire truck will return to service and be ready for the next call. Having trained help immediately available when minutes could be the difference between life and death, far outweighs the cost of fuel. 

CRFD’s firefighters are all trained to the EMT-Basic, and every apparatus is staffed with at least one EMT-Paramedic. Additionally, all primary apparatus carry a full complement of basic and advanced life support (ALS) equipment and medications.

Notice of Privacy Practices (DOCX)

HIPAA Privacy Statement (DOCX)

Call statistics

Call type
2020
2019
Fire     98
     75
Service 1,500
1,664
EMS 3,370 3,672
Alarms     424    465
False Calls
       2        5

EMS calls

  • 2020 - Most common patient problem: ETOH or drug overdose / poisoning
  • 2019 - Most common patient problem: ETOH or drug overdose / poisoning
  • Transport destinations for 2020: 
    • Castle Rock Adventist - 1,621
    • Sky Ridge Medical Center - 576
  • Transport destinations for 2019:
    • Castle Rock Adventist - 1,861
    • Sky Ridge Medical Center - 548

Top ten patient complaints

ETOH or drug overdose / poisoning 227
Syncope / dizziness 190
Neck or back pain 170
Dyspnea 161
Abdominal pain 157
General weakness 155
Leg pain 153
Abrasions / Lacerations / Amputations 140
Seizures 140
Chest pain 124